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Emergency Care

ER serving Richmond and greater Henrico County

Expert Care for Life’s Most Unexpected Moments

West Creek ER is equipped to handle your emergency. Our physicians and staff are trained in pediatric and adult emergency care for both ambulance and walk-in patients.

Our 24/7 full-service emergency room is just like what you will find on a hospital campus, but conveniently located in your neighborhood. As a department of Henrico Doctors’ Hospital, West Creek ER is able to directly admit patients to the hospital with more severe conditions.

Our freestanding facility boasts all private treatment areas, and specialty rooms for trauma and pediatric patients. We also offer a secure holding room for patients with behavioral health conditions. We have an on-site, full-service laboratory with a blood bank and point-of-care testing capabilities. In addition, we provide a full-service imaging department with a 16-slice CT scanner, general and vascular ultrasound capabilities and a digital x-ray suite.

Our ER services

At West Creek Emergency Center, you’ll find that we can handle most of life’s major (and minor) emergencies. We are able to treat a wide range of injuries and illnesses, including:

  • Full-service emergency care including pediatrics
  • Major medical concerns such as abdominal pain, sepsis, high blood pressure, nausea, vomiting, and dehydration
  • Heart concerns such as chest pain, shortness of breath, congestive heart failure, and sudden cardiac arrest
  • Respiratory issues such as asthma, COPD, respiratory arrest, and shortness of breath
  • Neurological concerns such as stroke, seizure, migraines, and minor head injuries
  • Minor illness and injury including sprains, strains, breaks, falls, coughs, colds, and urinary tract infections (UTI)
  • Animal bites and allergic reactions
  • Minor cuts, wounds, and scrapes requiring attention
  • Acute behavioral health issues and concerns (with a secure room)
  • Workers compensation injury care
  • Post-accident drug and alcohol testing
  • One call transfer protocols:
    • One call emergency transfers and direct admissions
    • No transport fees or charges when transferred to Henrico Doctors’ Hospital
  • Our emergency staff

    Our expert and compassionate staff at West Creek Emergency Center will treat you like a member of their own family. At our ER, we have:

    • Board-certified emergency medicine physicians
    • Experienced ER nurses with advanced certifications in pediatric and adult emergency care
    • Advanced cardiac life support (ACLS)
    • Pediatric advanced life support (PALS)
    • Trauma nursing core course (TNCC)
    • Emergency nursing pediatric course (ENPC)
    • Imaging and Laboratory technologists
    • On-call specialists and consultations through Henrico Doctors’ Hospital medical staff

    For questions or more information, please contact Melanie Cook, RN, BSN, SCRN, who is the Director of West Creek Emergency Center, at 804-784-1050. She can also be reached by email at