Your guide to ER care.

When a serious health emergency or injury occurs, seconds can matter. Knowing where to go for care isn’t always easy, but having the answer could save your life in a medical crisis.

Do you know when to go to the ER?

Our symptom checker may give you the answer you’re looking for. West Creek Emergency Center is a 24-hour emergency facility that offers the highest-quality care when you need it most.

If you aren’t sure whether you should come to the ER or wait for your doctor’s office to open, you can contact a nurse, 24 hours a day, by phone at 804-320-3627.

Maps & Directions

ER Symptom Checker — When should you go?

Coming to our ER - What to expect:

When you first get to the ER, a triage nurse will ask you about your symptoms and take some vital signs. Once you have seen a health care professional, a registration clerk will get information for your medical record and insurance. Whether or not you have insurance or are able to pay, you will be medically screened, evaluated and stabilized.

If you have a life-threatening illness or injury, you will be first to be treated in the ER, followed by seriously ill or unstable patients. All others will be seen in the order that they come to the ER. We strive to make your time in the waiting room as pleasant and brief as possible.

What to bring with you to the ER:

  • List of medicines you take or the actual medicines
  • List of known medical allergies
  • A copy of results from any recent medical tests
  • List of recent medical procedures
  • Care preferences or restrictions
  • A responsible adult or phone number for someone to contact

Before you are sent home, ask any questions you may have about your care. Make sure you keep all your paperwork, discharge instructions, and medicines if you receive any.

If you have a primary care provider listed in your medical record, we will give them a copy of your visit summary. Contact your primary care provider after you visit our emergency room. If you don’t have a primary care provider, we’re here to help you find one. Search Find A Doctor and make an appointment.

Visit our website or text ’ER’ to 32222 to find out the HCA ER wait times closest to you (message and data rates may apply).